FAQs – vikohome

Products & Craftsmanship

What is Edo Kiriko?

Edo Kiriko is a traditional Japanese cut glass craft known for its intricate patterns, precise hand-cut details, and beautiful light refraction. Each piece combines function, artistry, and cultural symbolism.

Are Viko glasses handmade?

Yes. Our glassware is carefully hand-cut and polished by skilled artisans. Because each piece is handcrafted, slight variations in color, pattern placement, cutting details, or texture may occur. These natural differences are part of the beauty of handmade craftsmanship.

Are small differences in color or pattern considered defects?

No. Minor variations in color, pattern, size, texture, or cutting details are normal for handcrafted glassware and are not considered defects. We do our best to display each product as accurately as possible, but colors may also appear slightly different depending on your screen settings.

What can I use these glasses for?

Our glasses are designed for whisky, bourbon, sake, cocktails, and other refined spirits. They can also be displayed as collectible glass art or given as meaningful gifts.

Does each glass come with a gift box?

Yes. Each glass is presented in a premium leather gift box, making it suitable for gifting, collecting, and safe storage.

Shipping & Delivery

Do you offer free shipping?

Yes. Viko offers free worldwide shipping on all orders. There is no minimum order amount required.

Are taxes and duties included?

Yes. Taxes and duties are included in the product price or order total. There are no hidden customs duties, import taxes, or unexpected delivery fees after checkout.

How long does order processing take?

Orders are usually processed within 2–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

How long does shipping take?

Estimated standard shipping times vary by destination:

United States Mainland: 5–12 business days
Alaska, Hawaii, and other U.S. regions: 10–20 business days
Canada: 5–14 business days
Mexico: 10–17 business days
Europe: 5–12 business days
Australia and New Zealand: 6–14 business days
Southeast Asia: 5–8 business days
Other Asian regions: 5–14 business days
Latin America: 10–20 business days
Other countries and regions: 10–20 business days

Delivery times are estimates and may vary due to customs processing, local carrier conditions, holidays, weather, or peak season volume.

Do you offer express shipping?

Express or priority shipping may be available for selected products or destinations. If available, the shipping option and estimated delivery time will be shown at checkout.

Where can I find my tracking number?

Once your order has shipped, you will receive a shipping confirmation email with your tracking number. If you do not receive it, please check your spam or junk folder first.

What should I do if my package is delayed?

If your package is taking longer than expected, please contact us at vikohomesale@gmail.com. We will help check the shipping status and work with you to resolve the issue.

Returns, Exchanges & Damaged Items

What should I do if my glass arrives damaged?

Please contact us within 7 days of delivery at vikohomesale@gmail.com. Include your order number, photos or videos of the damaged item, and photos of the outer and inner packaging.

Please keep the product, gift box, and all packaging materials until your request has been reviewed.

Can I return or exchange an item?

Return or exchange requests must be submitted within 7 days of receiving your order. Eligible situations include damaged items, manufacturing defects, incorrect items, or missing items.

What items are not eligible for return or exchange?

Returns or exchanges are not accepted for:

Used, washed, damaged, or altered items
Items returned without original packaging or gift box
Damage caused by misuse, accidental drops, improper handling, or improper cleaning
Minor handmade variations in color, pattern, size, or cutting details
Personalized, customized, or special-order items
Sale, clearance, or final-sale items, unless they arrive damaged or incorrect

Who pays for return shipping?

If the item arrives damaged, defective, or incorrect, Viko will cover the return shipping cost or provide an appropriate resolution.

For returns due to personal reasons, such as change of mind or ordering the wrong item, the customer is responsible for return shipping costs.

How long does it take to receive a refund?

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to the original payment method. Processing times may vary depending on your bank, credit card provider, or payment platform.

Can I exchange an item for another design?

If your exchange request is approved, we will arrange a replacement based on product availability. If the original item is out of stock, we may offer a replacement of equal value, store credit, or a refund.

Orders & Customer Support

Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible at vikohomesale@gmail.com. Orders can only be cancelled before they have been processed or shipped.

Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to update your shipping address. Once an order has been processed or shipped, we may not be able to make changes.

How can I contact Viko?

You can contact us by email at vikohomesale@gmail.com.

What are your customer service hours?

Our customer service hours are Monday–Friday, 9:00 AM–5:00 PM (UTC+8). Emails received outside business hours will be answered on the next business day.