Terms of Service

Overview

Welcome to Viko.

This website is operated by Viko. Throughout the site, the terms “we,” “us,” and “our” refer to Viko. Viko offers this website, including all information, tools, products, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting vikohome.com and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service, including any additional terms, conditions, and policies referenced herein or available by hyperlink.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you should not access the website or use any services.

Our store is hosted by Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction, including but not limited to copyright laws.

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of these Terms may result in immediate termination of your access to our Services.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, excluding credit card information, may be transferred unencrypted and may involve transmissions over various networks or changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 - Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current.

The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.

Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.

Section 4 - Products and Product Descriptions

We make every effort to display our products as accurately as possible, including colors, materials, patterns, and details. However, we cannot guarantee that your device’s display of any color or product image will be completely accurate.

Many of our products are handcrafted. Slight variations in color, pattern placement, cutting details, texture, size, or appearance may occur. These natural variations are part of the character of handmade craftsmanship and are not considered defects.

All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product at any time.

We also reserve the right to limit the quantities of any products or services that we offer. Any offer for any product or service made on this site is void where prohibited.

Section 5 - Orders and Order Acceptance

When you place an order through our website, you are making an offer to purchase the selected product or products.

We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in product or pricing information, payment issues, suspected fraud, or shipping restrictions.

Your order is not accepted until we confirm acceptance and process your payment.

After placing an order, please review your order confirmation carefully. If you notice any incorrect information, please contact us as soon as possible at vikohomesale@gmail.com.

Once an order has been processed or shipped, we may be unable to cancel or modify it.

Section 6 - Prices, Payment, and Billing Information

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue products or services at any time without notice.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

You agree to promptly update your account and other information, including your email address, billing address, shipping address, and payment information, so that we can complete your transactions and contact you as needed.

You represent and warrant that:

• The payment information you provide is true, correct, and complete.

• You are authorized to use the payment method provided.

• Charges incurred by you will be honored by your payment provider.

• You will pay all charges incurred by you at the prices shown at checkout.

Section 7 - Shipping and Delivery

We offer shipping in accordance with our Shipping Information policy.

Delivery times are estimates only and are not guaranteed. Shipping delays may occur due to customs processing, carrier delays, weather, public holidays, peak season volume, or other circumstances beyond our control.

Once an order has been shipped, tracking information will be provided when available.

Please ensure that your shipping address is accurate and complete before placing an order. We are not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

For more details, please refer to our Shipping Information page.

Section 8 - Returns and Exchanges

Returns and exchanges are handled in accordance with our Return and Exchange Policy.

Due to the handcrafted and fragile nature of our products, customers must contact us before returning any item. Unauthorized returns may not be accepted.

If an item arrives damaged, defective, or incorrect, please contact us within the required return period and provide your order number along with clear photos or videos of the product and packaging.

For more details, please refer to our Return and Exchange Policy page.

Section 9 - Taxes and Duties

Applicable taxes and duties are included in the product price or order total unless otherwise stated at checkout.

We aim to provide a transparent shopping experience with no hidden customs duties, import taxes, or unexpected delivery fees after checkout.

If you have any questions about taxes, duties, or shipping fees, please contact us before placing your order.

Section 10 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have control.

You acknowledge and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations, or conditions of any kind and without endorsement.

Any use by you of optional third-party tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party providers.

We may also offer new services, features, or tools through the website in the future. Such new features and services will also be subject to these Terms of Service.

Section 11 - Third-Party Links

Certain content, products, and services available through our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us.

We are not responsible for examining or evaluating the content or accuracy of third-party websites, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites.

Please review third-party policies and practices carefully before engaging in any transaction.

Section 12 - Relationship with Shopify

Our store is powered by Shopify, which enables us to provide our online store and services to you.

However, any sales and purchases you make through our store are made directly with Viko.

By using our Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Viko, including any injury, damage, or loss resulting from products or services purchased from us.

Section 13 - Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy.

Because our store is hosted by Shopify, Shopify may collect and process certain personal information in order to provide and improve the e-commerce services used by our store.

For more details, please refer to our Privacy Policy page.

Section 14 - User Comments, Feedback, and Reviews

If you send us creative ideas, suggestions, proposals, plans, reviews, or other materials, whether online, by email, by postal mail, or otherwise, you agree that we may use, edit, copy, publish, distribute, translate, and otherwise use such content in any medium.

We are not obligated to:

• Maintain any comments in confidence.

• Pay compensation for any comments.

• Respond to any comments.

You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.

You further agree that your comments will not contain unlawful, abusive, obscene, or otherwise objectionable material, or any computer virus or malware that could affect the operation of the Service or any related website.

You may not use a false email address, pretend to be someone other than yourself, or mislead us or third parties as to the origin of any comments.

You are solely responsible for any comments you make and their accuracy.

Section 15 - Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery times, product availability, or other details.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

Section 16 - Prohibited Uses

In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the site or its content:

• For any unlawful purpose.

• To solicit others to perform or participate in unlawful acts.

• To violate any international, federal, provincial, state, or local regulations, rules, laws, or ordinances.

• To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate.

• To submit false or misleading information.

• To upload or transmit viruses or any other type of malicious code.

• To collect or track the personal information of others.

• To spam, phish, pharm, pretext, spider, crawl, or scrape.

• For any obscene or immoral purpose.

• To interfere with or circumvent the security features of the Service or any related website.

We reserve the right to terminate your use of the Service or any related website for violating any prohibited uses.

Section 17 - Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, product names, designs, videos, icons, and website layout, is owned by or licensed to Viko and is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, display, publish, transmit, create derivative works from, or otherwise exploit any content from this website without our prior written permission.

All rights not expressly granted are reserved by Viko.

Section 18 - Disclaimer of Warranties

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice.

Except as expressly stated by Viko, the Service and all products delivered to you through the Service are provided “as is” and “as available,” without any representation, warranties, or conditions of any kind, either express or implied.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

Section 19 - Limitation of Liability

To the fullest extent permitted by law, Viko, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort, strict liability, or otherwise, arising from your use of the Service or any products purchased through the Service.

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law.

Section 20 - Indemnification

You agree to indemnify, defend, and hold harmless Viko, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of:

• Your breach of these Terms of Service.

• Your violation of any law.

• Your violation of the rights of a third party.

• Your use of the Service or website.

Section 21 - Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall still be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any remaining provisions.

Section 22 - Termination

These Terms of Service are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or when you stop using our site.

If we determine that you have failed to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice.

You will remain liable for all amounts due up to and including the date of termination.

Section 23 - Entire Agreement

These Terms of Service, together with any policies or operating rules posted by us on this site, constitute the entire agreement and understanding between you and us and govern your use of the Service.

These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 24 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with applicable laws.

Any disputes arising from or relating to these Terms, the website, or purchases made through the website shall be handled in accordance with applicable legal procedures.

Section 25 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

Section 26 - Contact Information

Questions about the Terms of Service should be sent to us at:

Viko
Website: vikohome.com
Customer Service Email: vikohomesale@gmail.com
Phone: +852 6462 4365
Registered Address: FLAT 1512, 15/F, LUCKY CENTRE, NO.165-171 WAN CHAI ROAD, WAN CHAI, HONG KONG, 999077