Versand
At Viko, we are pleased to offer free worldwide shipping on all orders.
We carefully pack each handcrafted glassware item to help ensure it arrives safely and beautifully presented.
Free Worldwide Shipping
We offer free standard shipping on all products, with no minimum order amount required.
There are no additional shipping charges at checkout.
Taxes and Duties Included
All applicable taxes and duties are included in the product price or order total.
This means there are no hidden customs duties, import taxes, or unexpected delivery fees after checkout. The price you pay at checkout is the final price for your order.
If you have any questions about taxes, duties, or shipping fees, please contact us before placing your order.
Order Processing Time
Orders are usually processed within 2–3 business days after payment is confirmed.
Please note:
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Orders are not processed or shipped on weekends or public holidays.
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During peak seasons, promotional periods, or holidays, processing may take slightly longer.
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Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Standard Shipping Times
Estimated delivery times may vary depending on destination, customs processing, and local carrier conditions.
North America
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United States Mainland: 5–12 business days
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Alaska, Hawaii, and other U.S. regions: 10–20 business days
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Canada: 5–14 business days
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Mexico: 10–17 business days
Europe
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Most European countries: 5–12 business days
Australia and New Zealand
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Australia: 6–14 business days
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New Zealand: 6–14 business days
Asia
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Southeast Asia: 5–8 business days
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Other Asian regions: 5–14 business days
Latin America
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Most Latin American countries: 10–20 business days
Other Countries and Regions
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Estimated delivery time: 10–20 business days
Express or Priority Shipping
Express or priority shipping may be available for selected products or selected destinations.
If available, the shipping options and estimated delivery times will be shown at checkout.
Tracking Information
Once your order has been shipped, you will receive an automatic email notification with your tracking number.
If you do not receive your tracking email, please check your spam or junk folder first.
If you still cannot find it, please contact us at:
Shipping Delays
While we do our best to deliver orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:
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Customs inspections
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International shipping disruptions
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Weather conditions
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Public holidays
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Peak season shipping volume
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Local carrier delays
If your package is taking longer than expected, please contact us and we will help check the status of your shipment.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
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Your order number
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Photos or videos of the damaged item
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Photos of the outer packaging
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Photos of the inner protective packaging
Please keep the product and all packaging materials until your request has been reviewed.
For more details, please refer to our Return and Exchange Policy.
Contact Us
If you have any questions about shipping, tracking, or delivery, please contact us:
Viko
Website: vikohome.com
Customer Service Email: vikohomesale@gmail.com
Phone: +852 6462 4365
Registered Address: FLAT 1512, 15/F, LUCKY CENTRE, NO.165-171 WAN CHAI ROAD, WAN CHAI, HONG KONG, 999077